Refund policy
PRODUCT DELIVERY AND RETURNS
The ODA PRO team strives to ensure that your orders are delivered quickly and securely!
- PRODUCT DELIVERY
Order processing takes 1-3 business days.
Delivery timeframe:
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Within the territory of Lithuania: |
Delivery within 2-4 business days |
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Within the territory of Lithuania during holiday periods or in extreme situations: |
Delivery within 2-7 business days |
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Outside the territory of Lithuania: |
The delivery time for international orders varies; for specific delivery times, please contact us directly. |
Shipping Cost:
The shipping cost is provided when selecting the shipping method during the checkout process.
GENERAL TERMS
1.1. The goods are prepared for the buyer within 1-3 business days after payment.
1.2. For orders within the territory of Lithuania, the delivered goods arrive within 2-4 business days from the preparation date. During the holiday period, the delivery may take up to 2-7 business days from the received payment for the goods through your chosen courier service.
1.3. The delivery time for international orders varies and can range from 5 business days to 30 business days. For specific delivery times, please contact us directly.
1.4. The seller must organize the delivery of the goods ordered by the buyer to the address specified by the buyer.
1.5. The buyer must accept the ordered goods and pay for the cost of the goods and their delivery.
1.5. In important circumstances, if the seller cannot deliver the ordered goods to the buyer, the seller undertakes to offer the buyer a similar product or a gift voucher. If the buyer refuses to accept the analog of the product or voucher, the seller will refund the buyer's payment within 7 business days if the buyer made an advance payment. When settling with a bank card, the money is refunded only to the card from which the payment was made.
1.6. Upon receiving the shipment of goods, the buyer must check with the carrier whether the condition of the shipment is not damaged. If the shipment of goods was damaged, the buyer must note it in the goods delivery-acceptance document (waybill). Accepting the goods and signing the goods delivery-acceptance document (waybill) without comments confirms that the shipment of goods was not damaged and was delivered properly.
1.7. The shipping cost is provided when selecting the shipping method during the checkout process.
2. PRODUCT RETURNS
2.1. The procedure for returning goods is established in accordance with the Order No. 217 of the Minister of Economy of June 29, 2001, "On the Approval of Rules for the Return and Exchange of Goods," which specifies that high-quality cosmetic products are not subject to return.
2.2. In the event that the purchased item is of poor quality, it is exchanged for a similar high-quality item, provided that the buyer informs about it by email at hello@odapro.eu within 14 working days from the receipt of the item.
2.3. The item is exchanged only if it has not been used, the original packaging is undamaged, not spoiled, and has not lost its commercial appearance. The returned items must be fully assembled. The buyer is responsible for the complete assembly and packaging of the item. If the items are not fully assembled and properly packaged, the seller may refuse to accept the returned items.
2.4. The buyer covers the costs of returning the item.
2.5. When submitting a request for the replacement of an item, the buyer must provide a cash register receipt or a sales-purchase receipt or another document confirming the purchase-sale of the item from this seller and a signed claim form (for the claim form, please contact hello@odapro.eu), which must specify the reason for returning or replacing the items. The seller undertakes to send a similar high-quality item within 7 working days from the date of returning the item.